Frequently Asked Questions

GARAGE SMART Frequently Asked Questions  

How much can the MY LIFTER lift?

The MY LIFTER is engineered to lift 50 lbs. by itself. When it is combined with the pulley accessory, the maximum lifting capacity increases to 100 lbs. Also, MY LIFTER’s are designed to work together to lift heavier objects. Link up four MY LIFTER devices to lift up to 400 lbs.

What will happen if I try to lift more than the weight requirement for the MY LIFTER products (i.e. MY LIFTER, MY BIKE LIFTER, MY KAYAK LIFTER, etc.)?

Customer safety is our top priority. We designed the MY LIFTER with a built-in load sensor. If too much weight is placed on the MY LIFTER it will stop operating, hold the load in place, and send you an alert on your phone. The lifter will start operating again when the load is reduced within safe limits.

What does my warranty cover?

We cover the MY LIFTER factory and manufacturing defects for three years. If we are unable to effectively troubleshoot your device, we will determine whether we will send you a new motor or a new kit. User damage not covered.

Can I use multiple MY LIFTER’s on the same bracket?

One MY LIFTER can be placed between each set of lag screws on the brackets in order to safely lift to capacity.

Do I have to have anything at the end of the cable to raise it?

Version 1 of the MY LIFTER requires a small amount of weight attached to the end of the cable in order to lift smoothly and give the cable a long life. Version 2 of the MY LIFTER does not require anything on the end of the cable to raise it.

Can I convert my KAYAK KIT into another kind of kit or vice versa?

Absolutely. The MY LIFTER system can mix and match accessories in order to meet your storage needs and style.

I see that the MY LIFTER products have to be plugged in, but I don’t have an electrical outlet in my ceiling. What do I do?

GARAGE SMART has designed a specifically engineered power cord accessory to run from the wall to the ceiling. The device comes with all the attachments you need to install it safely and attractively.

How long is the cable length of each of the MY LIFTER products?

The MY LIFTER cable length is approximately 24 feet. This allows you to hoist items on ceilings up to 12 feet when using the pulley system included in our kits.    

How long is the AC POWER ADAPTER cord?

Each MY LIFTER product comes with a 20 ft. DC power cable. This cable needs to connect to the included AC Power Adapter, which has a 6 ft. cable to plug in to your AC outlet. Each Power Adapter can power up to 5 MY LIFTERS or other GARAGE SMART products.